Instructional Technology News
Technology Help Line
- AITS has initiated a help line to provide all SDPC employees with first level technology support.
- Use the help line for immediate issues, issues that cannot wait for a technician’s help.
- The link is under “Our Staff” on the website. SchoolDude IT requestIf the issue cannot be resolved within two minutes, you will be asked to submit a
- The help line is open from 8:00 a.m. to 4:00 p.m. each week day.
- The number is 397-1126.
Before calling, troubleshoot.
- Are all connections tight?
- If the problem is wireless access, is the wireless card on? This is the blue light on the panel below the screen.
- If the password is a problem, is “Caps Lock” on?
- SchoolDude It request If the computer will not power up, this is more than likely a serious hardware issue. Submit a
- If you do not know your network password, the school’s technical contact or principal must call the help desk to reset the password. AITS staff must verify they are speaking with a known contact before passwords can be reset.
After troubleshooting and before calling, be ready with important information.
- Help desk attendants need a detailed description of the problem, so note everything you tried.
- If the computer is on, find the computer name and IP address and write them down. The IP address starts with “10.” These are located either at the bottom right of the computer screen or on the Start menu under Computer Information.
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